Delivery and Returns

1. OUR COMMITMENT

At DeskRise, we want our customers to be completely satisfied with their purchase. This Returns Policy explains your rights and the process for returning products purchased from us.

This policy is in addition to, and does not affect, your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.

2. CHANGE OF MIND RETURNS

If you purchase products online, you have the right to cancel your order within 14 calendar days of receiving your goods without providing a reason.

To exercise your right to cancel, you must notify DeskRise in writing by email or other written communication within the 14-day cancellation period.

Once cancellation has been confirmed, you must return the goods to us within 14 calendar days.

Conditions for Change of Mind Returns

To be eligible for a return:

The product must be returned in its original packaging.

The product must be unused and in a resalable condition.

The product must not be damaged, altered, assembled, or modified.

All accessories, manuals, fittings, and components supplied with the product must be included.

DeskRise reserves the right to make deductions from any refund where the value of the goods has been diminished as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

3. RETURN POSTAGE COSTS

Unless the product is faulty, damaged, or supplied incorrectly, customers are responsible for arranging and paying the cost of returning goods to DeskRise.

We recommend using a tracked and insured delivery service, as DeskRise cannot be held responsible for items lost or damaged during return transit.

Original delivery charges are non-refundable unless required by law.

4. DAMAGED, FAULTY OR INCORRECT GOODS

If your product is received damaged, faulty, defective, or not as ordered, please contact DeskRise as soon as possible and preferably within 48 hours of delivery.

Where a product is confirmed as:

Damaged in transit;

Faulty or defective;

Not fit for purpose;

Not as described; or

Incorrectly supplied,

DeskRise will, in accordance with your statutory rights, offer an appropriate remedy which may include:

Repair;

Replacement;

Full refund; or

Partial refund where appropriate.

In such circumstances, DeskRise will cover reasonable return shipping costs or arrange collection where agreed.

Products received damaged are exempt from the requirement to be returned in undamaged condition, although customers should retain the original packaging where possible to assist with inspection and transport.

5. ITEMS NOT ELIGIBLE FOR RETURN

The following items may not be eligible for return unless faulty:

Products made to a customer's bespoke specification.

Personalised or custom-made products.

Products altered at the customer's request.

Items damaged through misuse, accidental damage, neglect, improper assembly, or normal wear and tear.

Products returned without all supplied parts and accessories.

6. INSPECTION OF RETURNS

All returned products will be inspected upon receipt.

If a returned item does not meet the conditions outlined in this policy, DeskRise reserves the right to:

Refuse the return; or

Reduce the refund amount to reflect any loss in value caused by handling, use, damage, missing parts, or missing packaging.

7. REFUNDS

Approved refunds will be processed using the original payment method wherever possible.

Refunds will normally be issued within 14 calendar days of:

Receiving the returned goods; or

Receiving evidence that the goods have been returned.

The timing of funds appearing in your account may depend on your payment provider.

8. RETURN PROCESS

To request a return, please contact:

DeskRise

Email: sales@deskrise.co.uk

Telephone: 01629 814656

Please provide:

Your order number;

Full name;

Contact details;

Details of the item being returned; and

Reason for return.

Return instructions will then be provided.

9. YOUR STATUTORY RIGHTS

Nothing in this Returns Policy excludes, limits, or affects any rights you may have under UK consumer protection law, including your rights under the Consumer Rights Act 2015 and other applicable legislation.

Mark Hallam

Managing Director