Terms of Service

Last Updated: October 2026

1. Introduction

Welcome to Deskrise.

These Terms of Service govern your use of our website, www.deskrise.co.uk ("Website"), and the purchase of products from us.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website.

Throughout these Terms, "Deskrise", "we", "our" and "us" refer to Deskrise.

2. About Us

Deskrise is a UK-based retailer specialising in sit-stand desks, workplace furniture, ergonomic accessories and related products.

For enquiries, please contact:

Email: sales@deskrise.co.uk
Website: www.deskrise.co.uk

3. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations.
• Interfere with the operation or security of the Website.
• Infringe the rights of others.
• Transmit viruses, malware, or other harmful software.

We reserve the right to suspend or terminate access to users who misuse the Website.

4. Product Information

We make every effort to ensure product descriptions, specifications, images and pricing are accurate.

However:

• Colours may vary depending on screen settings.
• Product dimensions may vary slightly due to manufacturing tolerances.
• Product images are for illustrative purposes only.
• Specifications may be updated by manufacturers without prior notice.

Deskrise reserves the right to correct any errors, inaccuracies or omissions at any time.

5. Pricing and Payment

All prices displayed on the Website are in Pounds Sterling (£).

Where applicable, VAT is included in the displayed price.

Payments must be received in full before products are dispatched.

We reserve the right to change prices without notice, although any changes will not affect orders already accepted.

6. Order Acceptance

After placing an order, you will receive an acknowledgement email confirming receipt of your order.

This acknowledgement does not constitute acceptance of the order.

A contract between you and Deskrise is formed only when:

• Payment has been authorised; and
• We dispatch the goods to you.

We reserve the right to refuse or cancel orders where:

• Products are unavailable.
• Pricing errors have occurred.
• Fraudulent activity is suspected.
• Customer information is inaccurate or incomplete.

7. Availability

All products are subject to availability.

Where a product becomes unavailable after an order has been placed, we will contact you to discuss:

• A replacement product;
• An estimated lead time; or
• A full refund.

8. Delivery

Delivery times stated on the Website are estimates and are not guaranteed.

Delivery dates may be affected by:

• Supplier lead times;
• Courier delays;
• Weather conditions;
• Circumstances outside our reasonable control.

Further information can be found in our Shipping Policy.

9. Ownership and Risk

Ownership of goods passes to you once:

• Full payment has been received; and
• The goods have been delivered.

Risk in the goods passes to you upon delivery.

10. Returns and Cancellations

Consumers may have the right to cancel eligible orders within 14 days of receiving goods under applicable consumer legislation.

To be eligible for return:

• Items must be unused.
• Products must be returned in their original packaging where reasonably possible.
• Any accessories, manuals and components must be included.

The following products may not be eligible for return unless faulty:

• Made-to-order items.
• Bespoke or customised products.
• Products specifically manufactured to customer specifications.

Full details are available in our Returns Policy.

11. Faulty or Damaged Goods

If products arrive damaged or develop a fault, please contact us promptly.

We may request:

• Photographs of the fault or damage;
• A description of the issue;
• Proof of purchase.

Where a genuine fault exists, we will arrange an appropriate remedy, which may include repair, replacement, parts supply or refund.

12. Warranty

Certain products supplied by Deskrise include manufacturer warranties.

Warranty periods and terms vary by product and manufacturer.

Warranty coverage generally excludes:

• Normal wear and tear;
• Misuse or neglect;
• Improper assembly;
• Unauthorised modifications;
• Commercial use where not intended by the manufacturer.

Full warranty details are available upon request.

13. Intellectual Property

All content on this Website, including:

• Text;
• Images;
• Logos;
• Graphics;
• Product descriptions;
• Website design;

is owned by or licensed to Deskrise (under Shape design Contracts Ltd) and is protected by intellectual property laws.

You may not reproduce, distribute, modify or exploit any content without our prior written permission.

14. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, Deskrise shall not be liable for:

• Indirect losses;
• Consequential losses;
• Loss of business;
• Loss of profits;
• Loss of data.

Our total liability in connection with any order shall not exceed the amount paid for the relevant product.

15. Website Availability

We do not guarantee that this Website will be available uninterrupted or error-free.

We may:

• Modify the Website;
• Suspend access;
• Undertake maintenance;
• Remove content;

at any time without prior notice.

16. Privacy

Use of this Website is also governed by our Privacy Policy and Cookie Policy.

By using the Website, you consent to the collection and use of information as described in those policies.

17. Force Majeure

Deskrise shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• Transport disruptions;
• Industrial disputes;
• Government restrictions;
• Supplier failures;
• Communications outages.

18. Changes to These Terms

We reserve the right to amend these Terms at any time.

The latest version will always be available on this Website.

Continued use of the Website following any changes constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

For questions regarding these Terms of Service, please contact:

Deskrise
Website: www.deskrise.co.uk
Email: sales@deskrise.co.uk