Shipping Policy

Last Updated: October 2026

Shipping Information

At Deskrise, we strive to deliver your order quickly, safely, and efficiently.

Delivery Areas

We currently ship throughout:

• Mainland United Kingdom
• Northern Ireland
• Scottish Highlands and Islands
• Isle of Wight

For deliveries outside these areas, please contact us before placing your order to discuss shipping options.

Processing Times

Orders are typically processed within 1-2 working days of receiving payment.

Orders placed:

• Monday to Friday before 2:00pm will normally begin processing on the same working day.
• After 2:00pm, weekends, or public holidays may be processed on the next working day.

You will receive an order confirmation email once your order has been successfully placed.

Delivery Times

Estimated delivery times vary depending on the product ordered and delivery location.

Where a product page displays a specific lead time, that information will take precedence over the estimates above.

Please note that delivery times are estimates and cannot be guaranteed.

Delivery Charges

Shipping costs are calculated at checkout based on:

• Product Ordered
• Product Value

Any applicable delivery charges will be clearly displayed before payment is completed.

Free Delivery

Where advertised, free delivery applies to eligible UK mainland orders only unless otherwise stated.

Large Furniture Deliveries

Many of our desks and workplace products are shipped via DX couriers. However, for larger items (Deskrise Edge) we would always try to deliver with our own team of delivery drivers.

Where couriers are used, please be aware:

• Delivery may be made on a pallet or via a two-person delivery service.
• Couriers may contact you directly to arrange a suitable delivery date.
• Deliveries are generally made to the ground floor entrance of the delivery address unless otherwise agreed.

Customers should ensure there is adequate access for delivery vehicles and furniture items.

Delivery Delays

While we work hard to meet all estimated delivery times, delays can occasionally occur due to:

• High order volumes
• Supplier delays
• Carrier network issues
• Severe weather conditions
• Circumstances beyond our reasonable control

If significant delays occur, we will keep you informed and provide updates whenever possible.

Order Tracking

Where tracking information is available, it will be provided by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after dispatch.

Damaged Deliveries

Please inspect your order as soon as it arrives.

If any goods arrive damaged:

1. Take photographs of the packaging and damaged item(s).
2. Notify us within 48 hours of delivery.
3. Include your order number and photographs when contacting us.

We will work with you to resolve the issue as quickly as possible.

Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with the courier.

Please ensure the delivery address provided at checkout is accurate, as Deskrise cannot be held responsible for delays or losses resulting from incorrect address details.

Failed Deliveries

If delivery cannot be completed because:

• No one is available to accept the delivery where required;
• Access is restricted; or
• Incorrect delivery information has been provided;

additional delivery charges may apply for re-delivery.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Deskrise
Website: www.deskrise.co.uk
Email: sales@deskrise.co.uk

Phone: 01629 814656

We will be happy to assist you with any delivery-related enquiries.